{UAH} I wish I could keep my dime under the pillow.

DEAR STANBIC BANK! My heart is bleeding at the thought of why I opened an account with you. I will leave out all the past frustrations and concentrate on the latest. On Tuesday I went to withdraw money from an ATM that had no cash. The money was deducted from my account without the ATM giving me the cash. I went to complain at Makerere Branch where I hold the account. At that branch you have one staff in charge of Inquiries, complaints, customer care, e.t.c (I pity her).

I patiently stood in the line from 10:34am to 12:07pm. As soon as my turn to see her came, even before explaining much the lady checked my account and saw that it had been wrongly debited since it showed that I was not credited. To me that sound like even without a customer first complaining the bank should notice such an inconsistency and rectify the error as soon as possible. But despite the promise that the issue would be resolved in 12 hours, it's now 4 days and the money is not yet back on my account.

If it takes 4 days for a cheque coming from another bank to mature, why should returning money which is within the same bank take more time? My major question is: why should the customer be the one to pay for the mistakes of the bank? I'm I going to be compensated for what I missed buying after I failed to access my hard-earned money? I feel hurt that I am resorting to such a media to make my complaint heard, but like you are aware, desperate situations call for desperate measures. Any Stanbic staff reading this, please notify someone responsible to act on this complaint. Otherwise, I will take the next step which will certainly be too drastic to taste good for any of us.

Your:  0800150150, 0800250250 numbers are not as helpful as you advertise them. Someone picks it very fast and apologises. They promise to act, but... I would wish to thank Stanbic staff who work in their call centre because each time I have called a toll-free number they've responded positively. The problem is with those supposed to act (rectify the problem).

Your CCCUG@stanbic.com is more or less useless as nobody responds to anything. Everything in Ugandan businesses is down to whom it may concerned, it so bad that even the owners of the businesses don't mind or care. Hence taking customers and clients. No wonder many businesses close faster than opening.

I think Stanbic branches always conspire to have all their ATMs with no cash at the same time. It must be the issue of liquidity - controlling what they give out toi ensure that it does not go beyond what comes in.Am resorting to keeping my money under the pillow like that Munyankole man who headed the water company!

Yours,

FRUSTRATED CUSTOMER.

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H.OGWAPITI
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"To announce that there must be no criticism of the president, or that  we are to stand by the president right or wrong, is not only unpatriotic  and servile, but is morally treasonable to the American public."
---Theodore Roosevelt

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