{UAH} Dear Africell Uganda

Dear Africell Uganda,

I have been to several Service Centres and called Customer Care on this issue that has remained unresolved to this day, I feel strained and my safety threatened with this kind of loophole.

In May 2019, I bought a new SIM Card at the Mbarara Service Centre and did complete registration. That evening, I ONLY called my sister and a close friend to inform them of the change. Africell is to me, my preferred private network through which I connect with family and very close friends.

I don't share, use or fill in an Africell phone number in public places, including social media. However, I was disturbed in the very week of acquiring the new card by strange numbers from men that beeped (and called) claiming that the number I was using (which I had genuinely bought) was for a certain girl (probably a friend/girlfriend).

Coincidentally, these people (about 3 men calling from different numbers each time) were speaking Rutooro which I know and can communicate in and I laboured to explain comprehensively how I had bought the card and how it is registered in my own legal names.

This random beeping and calling continued until I decided to go back to the Service Centre and explain my unpleasant ordeal. I was only told that the number I had bought had possibly been owned by someone before it got inactive and subsequently put back to market.

I can only imagine the number of Ugandans using Africell that calls for recycling of old inactive numbers. But still that did not help me. I've about 15 people who I've shared with this number and know better than not to give it to some other person minus my consent.

This is July, and a week doesn't go by minus receiving strange calls from different numbers. What is actually prompting me to write this is that this evening I missed a call from a number supposedly in Luxembourg (because of the +352 country code) on my said Africell number.

This is worrying and stressing given that I've no relations, or friends in Luxembourg. I'd possibly attribute this to Spoofing, but the idea that a new SIM Card can be bombarded with strange calls means that either someone is tracking me, threatening me, or trying anything malicious towards me which I'm sure will attract a police case from me towards the batch of numbers I've recorded down.

My request is that, if there's anyway to barry all calls to my number except for those I authorise then, I'll be glad for that help. Otherwise, after all trials and errors, I'll be dumping this card and abandoning the network for good.

📷 Africell Uganda

Wesley K Spartan
July 28, 2019.

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"When a man is stung by a bee, he doesn't set off to destroy all beehives"

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