{UAH} Fw: The Problem With High Expectations

‪
AROMA PATRICK
EXECUTIVE DIRECTOR
CAMKWOKI GRASS ROOT INITIATIVE FOR DEVELOPMENT
and
SECRETARY FOR ADMINISTRATION and COORDINATION LANGO COMMUNITY DEVELOPMENT CLUSTER-A CONSORTIUM OF TEN NGO'S,COOPERATIVE SOCIETIES AND COMPANY
PO BOX 268-LIRATel:+256-782-658-458       
+256-791-616-766       
+256-701-658-459Email:
camkwoki@gmail.com/aromaguzi@gmail.com‬

S e n t f r o m m y B l a c k B e r r y ® s m a r t p h o n e

-----Original Message-----
From: "100 Day Challenge" <info@100daychallenge.com>
Sender: soldout100dc@aweber.com
Date: Sat, 19 Oct 2013 18:13:59
To: Aroma Patrick(Tel:0782-658-458)<aromaguzi@yahoo.co.uk>
Subject: The Problem With High Expectations

Let's begin with a question;

What does it mean to exceed expectations?

To me, expectations are the result of a previous experience.

I have come to expect certain results when interacting with
various organizations:

I expect a big smile when I visit my neighborhood coffee store.

I expect to be ignored in most government offices.

I expect long, slow moving lines when I get to the airport.

The wait staff at a local Italian bistro acts as if they are doing
me a favor by being open, and I've come to expect that.

My expectation is to be scolded when I am pulled over by a cop.

Whenever I arrive home, I expect to be greeted by a very happy dog.

When flying cross-country in coach, I expect to be tired and
wrinkled when I arrive.

The problem as I see it is that we often CONFUSE expectations with
desires, and as a result, we waste a lot of time and energy trying to
understand why our expectations were not met.

Now, I may WANT to be treated differently at the Department of Motor
Vehicles, but my expectation is that I won't.

The result? I get in, get out, and get on with my day without wasting
any emotionally energy. That's the key!

If however my expectations are exceeded, I take it as a bonus and
enjoy the experience.

As you plan your day, manage your business, family and daily personal
affairs, I want to take you through an exercise that will help you to
grasp the subtle differences between Expectations, Wants and Needs.

How do people EXPECT to be treated?

How do they WANT to be treated?

What do they NEED?

Do this exercise with your team or family:

1. Discuss service or product situations where you have had low
expectations. Are your desires different than your expectations?

2. Talk about situations where you have had high expectations. What
caused you to expect what you did? Previous experience,
recommendation, tradition?

3. Turn a critical eye on your own company's interaction with
customers and how you treat one another at home. Based on their
experience with you or others in your industry, what do they expect?

What do they want? How far apart are they? How can you give them more
than they want? AND need?

The group exercise is important because we often take for granted that
everyone is on the same page.

I'll think you'll discover that's not the case and you'll be glad you
took the time to talk it out.

Learning how to manage expectations is another key lesson you'll learn
inside this best selling ebook:

http://clicks.aweber.com/y/ct/?l=9iBtx&m=JkbOwDkKmKTgyj&b=sTth70qq9iHgDEwA2MEI_g

Everything Counts!

Gary Ryan Blair




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