{UAH} Fwd: Closing down UTL is the most stupid thing I have ever heard

UTL

Go public and ask customers/clients to give you reasons why UTL is not functioning - they will also give the details how money is fleeced from your company.

How come that sections of Indians based in Kampala where other clients are also based have continuous service provision where other clients suffer constant problems?

People are stealing cables?! Well, why are they stealing the cables and where do they find them?

I have lived long enough in this ountry to see the difference between UTL infrastructure owned by Libyian workmanship and what the British and Idi Amin left behind.

The unprofessionalism exhibited by UTL  infrastructure design is amazingly childish!

All your poles and cables can be brown down during mild wind or rainfall. The manner in which you place cables on your poles shows the very unprofesional way and unseriousness UTL handles its business.  There is no slightest imagination as a basic instinct beside research to inform what you are doing.

The cables UTL claim the public to be stealing they find them on ground!

One time the entire Kampala- Masaka section UTL cables were just hanging at times on trees - can you imagine?!  The same situation obtained along Kawempe - Gulu road, I remember up to Nakasongola.  The same siituation along Kampala - Jinja road th entire section of almost 76 kms!

I could not believe UTL was doing this.

Just drive around Kampala and seriously examine UTL infrastructure and facilities in Kampala - Ntinda, Nsambya - Gaba Munyonyo - it appears laying a proper infrastructure is a skin off your nose UTL  doesn't care at all.

How can poles fall down and it takes a year before UTL rectifies the situation?
Indeed I can't see how UTL can be profitabe with such work ethics and professional malfunction.

More still with GSM system UTL will be able to use a GPS to preciously locate its customers and an automated feeback system on revenues base and usebility.  Munyonyo is different from Ntinda as it is different from Muyenga - but all appears to be guess work from an entity manned exclsive with engineers not least from Libya!

There is indeed a bigger problem than what meets the eye.

Bwanika

On Sat, Apr 4, 2015 at 8:19 AM, Customercare, info <Customercare.info@utl.co.ug> wrote:

Dear Dan,

Reference is made to your email below as per the subject

We are glad to inform you that UTL as a service provider is NOT closing (still very alive and all services are operational and accessible) despite the challenges the company is experiencing as stated below. UTL is still Uganda's biggest fixed network and offer total communication solutions to all government enterprises and some non-governmental organization country wide, with quality services reaching as far as the most remote/in accessible parts of the country in the Northern, Eastern, Western, central and Southern part of the country.  We appreciate your time and the valuable additional information and support you have provided and we are glad to inform you that there are number of plans/activities (new technology) that will be put in place to carter for most of our client who have been affected continues cable theft challenges affecting voice and data (over 160 cable cuts, theft country wide)

In case of any personal or special complaints you are experiencing with any of our services, please avail me with your contacts for quicker assistance.

 

For more information or clarification please do not hesitate to contact us by email, SMS on 123 or call 100, 300, 0800160000 or any of our social media links below. Thank you for choosing Uganda Telecom as your preferred total solutions provider.

 

Regards

Watuwa Philip

On behalf of Customer Care Team

www.utl.co.ug

 

From: Dan Bwanika [mailto:bulemezi@gmail.com]
Sent: Saturday, April 04, 2015 7:03 AM
To: ugandans-at-heart@googlegroups.com; ucc@ucc.co.ug; info,; Customercare, info; info@ict.go.ug; guestwriter@newvision.co.ug; observer; musisif@ug.nationmedia.com
Subject: Closing down UTL is the most stupid thing I have ever heard

 

Closing down UTL is the most stupid thing I have ever heard reference (  http://goo.gl/FbtSS3 ) - post this widely.

 

My interaction with UTL as a client, has exposed me to the most committed corrupt network of all times. This is basically based on:

 

1.  Connection network manipulation (landline & Internet) which is grossly abused by UTL field workers and that is how UTL loses huge amounts of revenue.

2.  Secondary nonpayment of bills on time by clients including government.

3.  Huge overhead costs but deploying a huge number of field officers who are overtly corrupt

4. Deploying defective technology - like UTL modems and routers burning whenever there is lightning! Increasing replacement costs.

5. Libyians despite having oil money do not manufacture communication technology like ( samsung, motorola, BT, Ericsson, Altec etc.,) therefore they buy from vendors or other sources - this is a big problem for a Uganda consumer.

 

Of course UTL has another explanation over its problems like stealing mast fuel and vandalism by the public BUT not its corrupt work force, technical and management deficiencies and at times totally incompetent and inexperienced workforce!

 

Has UTL ever produced a technology to counter technical glitches they encounter on a daily basis?

If not then how do you run such a huge invest serving 35 million people?!
 

All the above problems have a solution.

 

Can UTL make money and increase its revenue? YES!

 

1. UTL should enter into a technical and working relation with i). Uganda Electricity Distribution Limited Company (UEDLC). Umeme is already using a remote telematic system to remotely automatically switch on and off power. ii). UCC (digital TeV), iii). Uganda Broadcasting Corporation, iv). Ministry of Information Technology. First UTL should utilize UEDLC network to deliver services to as many clients (homes and offices) as possible. Where there is an electricity socket the same socket can be expanded to offer telephony (landine), internet, Digital Radio and TeleVision.

 

2. UTL has to install a completely wireless network (alternative) for both its Landline telephony and Internet network. Implying UTL field workers will not come into contact with the customer so frequently. UTL has landline network with should be digitized implying for every node, there will a wireless connection to clients home or office. This technology is being used in Britain, Germany and Sweden. Countries with huge land surface area like the; USA, Canada, and Australia have landlines too.

 

3. UTL must integrate i. Telephony ii. TeleVision iii. Internet and iv. Digital Radio into one network for client market catchment optimization and satisfaction. This implies by installing UTL network one will be able to have access to all 4 modes of communication above.

 

4. Phase out most of UTL billing offices by investing and having telephone headsets (already used by UTL) which allows the client to preload credit (air time) whenever he/she wants. Government entities like police stations and prisons, government offices, schools, hospitals and medicare facilities, churches can have another system installed on their head sets.

                                                      

5. UTL must have a research facility in telecommunication engineering

 

6. Management of UTL should be changed to USE shareholding.

 

Point a to b above will completely eliminate and reduce field staff work force. Hence reducing UTL overhead costs thus boosting revenue and increasing its services to the wider Uganda market and beyond. The same system could be used in South Sudan and DRC.

 

Most importantly Point c will save Uganda from scattered and non integrated networks – telephone networks can use exactly the same digital TeV. The same network will be providing internet and digital radio communication.

 

Uganda Communication Commission should also be transformed from and administrative state organ to both a research in telematic engineering, technology production and innovation centre. For instance all digital Tele boxes could be used for all the above telecommunication modes if UCC had a an engineering research arm besides its administrative and monitoring abilities.  

 

Bwanika

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Bwanika Nakyesawa Luwero

Disclaimer: http://www.utl.co.ug/disclaimer/

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Bwanika Nakyesawa Luwero

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Bwanika Nakyesawa Luwero

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