{UAH} Engaging Citizens in Co-Creation in Public Services: Lessons Learned and Best Practices

Is the emerging vision of government as a platform too farfetched and unrealistic? Or does it portend a new era of citizen engagement in public service innovation? Indeed, with the advent of information technologies including social media, mobile computing, and data analytics, the nature and scope of citizen involvement in problem-solving and public service innovation are changing. Such technologies have the potential to redefine relationships and connections among citizens and between citizens and their governments, enable access to and analysis of public data in ways that will lead to innovative solutions, and offer new platforms to develop and host innovative services.

Technology is not likely to be the sole solution to weed out government inefficiencies and bring about innovative reforms. It will demand entirely new perspectives on engaging with citizens in problem-solving, new ways of doing business with citizens, and new forms of connecting with citizens.

What are the different types of citizen co-creation possible in public services? Which existing structures and practices should we abandon, and which new structures and practices should we adopt? How can we deploy new information technologies to support citizens’ emerging co-creation roles? More broadly, what are some successful approaches to government-citizen col¬laboration and co-creation in public services?

Link:http://www.businessofgovernment.org/sites/default/files/Engaging%20Citizens%20in%20Co-Creation%20in%...

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Rehema
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