{UAH} British Airways named as second worst airline in new ranking

https://www.independent.co.uk/travel/news-and-advice/worst-airlines-ryanair-british-airways-which-survey-a9251656.html?utm_medium=Social&utm_source=Facebook&fbclid=IwAR1IlKiiGSxkTzxsCboUoSdvwDW0E0t9cBbcK_VkVTAjpZMi0C8VJ5dYjjc#Echobox=1576743250

British Airways has been named the second worst airline in a new ranking.

The results were revealed in Which? Travel's annual airline survey, which rated 17 short-haul and 15 long-haul airlines operating flights to and from the UK based on the experiences of 6,500 holidaymakers.

The UK British flag carrier, which just four years ago was named the best short-haul airline, was rated the second worst long-haul airline behind American Airlines, and third worst short-haul brand following Ryanair and Vueling.

Its customer satisfaction score was just 55 per cent, only 11 per cent higher than Ryanair.

BA customers derided the airline for the quality of food and drink, the comfort of its seats and value for money for both its short-haul and long-haul services.

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